How Wendy Maree’s heartbreak turned to trauma 

WENDY Maree Gunning attended Canberra Hospital on March 14 for a heartbreaking miscarriage, however somewhat than receiving care and compassion, she says she was left additional traumatised.

“I acquired what I assumed was my medical analysis and discharge paperwork, but it surely was addressed to ‘Child Gunning’, which was a punch to the intestine,” says Wendy Maree, 31, of Kambah.

“I opened it up. ‘Child Gunning’ is on the primary web page, and it says one in every of 5 pages, however half manner by means of I got here to a different particular person’s medical notes.

“So I finished. I rang the quantity on the backside of the letter and I spoke to Canberra Well being Providers, and the operator mainly defined it was a misprint and it shouldn’t have occurred, and she or he apologised.”

Wendy Maree, a foster care case employee and mom of three, says she tried to be understanding, and requested for the remainder of her notes to be corrected and despatched to her physician.

“However then I acquired a name from my physician saying they’d acquired my very own, and another person’s, medical notes,” she says.

“I used to be so annoyed. I gave them time to rectify it, however they nonetheless didn’t proofread it or verify again over it and so they despatched it incorrectly, once more.”

On March 20, Wendy Maree posted on Fb, reaching out to anybody who had acquired her medical info.

She then acquired a voice message from Canberra Well being Providers, requesting she take the social-media put up down and asking her to return the decision to a personal quantity. Wendy Maree took down the put up.

“The workers member acknowledged that it was a mishap with the software program, and that they’re coping with it. She apologised, and that’s it mainly,” says Wendy Maree.

“I defined to her that I don’t suppose she truly understands that I nonetheless didn’t have all my medical information.

“I mentioned they’re some other place, since you’ve now despatched two copies of what I’ve within the mail, which is half mine and half one other particular person’s analysis.”

The workers member instructed her they have been going to research and it wasn’t an enormous deal, says Wendy Maree, “they mentioned nobody would have my particulars”.

“I feel that’s improper in phrases that if I’ve acquired another person’s, they’ve undoubtedly acquired mine. That’s form of how the method works,” says Wendy Maree.

“This different man’s papers that I acquired have been printed at 11.11am, mine have been printed at 11.17am. They’ve clearly simply gathered it collectively and despatched it off.”

Wendy Maree says she didn’t initially wish to do something, however their lack of empathy left her annoyed.

“It’s as if nothing has occurred, however I’m nervous as a result of it has my tackle on it, and I’ve this different man’s tackle, and I’ve his very private analysis and data, as he would have mine,” she says.

“I contacted his surgical procedure to allow them to know I had acquired their affected person’s particulars and I despatched them on to them, however then they went on to inform me that they really had acquired mine as properly.

“Canberra Well being Providers has the nerve to inform me mine hadn’t been unfold wherever.”

Wendy Maree says it cant’t be the primary time Canberra Well being Providers has blended up private paperwork, along with her Fb put up receiving “many, many comparable tales, even from seven years in the past”.

“It’s simply actually deep and private, and I’m actually involved,” she says.

“Addressing my letter to my miscarriage is horrible, atrocious, that’s why I’m talking out. If I don’t, Canberra Well being Providers will simply cowl it up, and so they’ve already began attempting.

“Getting me to take my Fb put up down, reaching out on private, non-public telephone numbers. Their web site says if you file a criticism it might take as much as 35 days to get a response, and but I acquired 4 calls in 24 hours.”

A Canberra Well being Providers spokesperson says: “Now we have performed an preliminary investigation into this incident and it seems to be an unlucky administrative error throughout the discharge course of.

“We’re assured this was an remoted incident and can replace inside procedures to make sure this doesn’t happen once more.

“Now we have reached out on to the affected person and unreservedly apologised for any misery triggered on account of this matter.”

Wendy Maree rejects the apology saying she felt they have been ingenuine and have been simply attempting to cowl their very own backs. 

“I used to be handed off as if it was nothing. I caught them in so many lies,” she says.